Sample Resume for Customer Service Individual

Ian Smith
1 Southgate Avenue,
Southbank VIC 3006,
Australia
(03) 8696 8888

Career Objective:
To seek a position of customer service representative in the field of financial services, prove my potential and grow with the organization.

Skills:

Varied experience in customer service for 6 years
Good communication and interpersonal skills
An extrovert who loves to deal with people
Good networking abilities

Work Experience:

Name of the Company: City Financial, Perth
Designation: Customer Service Representative
Period: 2006- till date
Job Profile:
- Providing Customer service to 100 Demat Account holders of the firm
- Dealing with the complaints of customers with regard to mutual funds
- Helped in convincing and marketing a new Systematic Investment Plan of the company
Name of the Company: Bank of Queensland
Designation: Customer Service Representative
Period: 2004-2006
Job Profile:
- Handled and maintained database of incoming calls of customers in credit card department of bank
- Provided credit card service to all the corporate clients of the bank
- Helped in the advertising campaign of the launch of a new credit card for the travelers

Education:

Bachelors in Economics, 2002 , University of Queensland, Perth
Masters in Business Administration with Finance Majors, 2004, University of Western Australia, Perth
Diploma in Customer Relationship Management, 2007, University of Western Australia, Perth

Special Interests:

Avid traveler
Constantly updated latest happening in Marketing strategies through reading of magazines and journals
Won second Prize in Advertising Contest in University of Western Australia, Perth

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